I’m a big fan of O’Reilly tech books, which is partly why I was just perusing the site for Fluent Conf, which ended a little over a week ago (even while the rest of the nerdom is enthralled with WWDC). I came across this great eight minute video of a presentation by Nicholas Zakas. It’s worth your time to watch.
[http://fluentconf.com/fluent2013/public/schedule/detail/27738](A ‘Thank You’ Can Change Your Life) (click to watch video after going to the overview page)